Refund policy

Refund & Return Policy

Last updated: September 2, 2026

Thank you for shopping at Exclusives Direct. We want to ensure transparency regarding our returns and refunds process. Please read the terms below carefully before placing an order.

5-Day Return Window

We offer a strict 5-day return window. You have 5 calendar days from the date of confirmed delivery to request a return. If 5 days have passed since delivery, we cannot offer an exchange or refund.

Condition of Returned Items

To be eligible for a return:

  • The item must be unused, unworn, and in the exact condition you received it.

  • Original Packaging Intact: The original product box, seals, inserts, and packaging must not be destroyed, torn, or discarded. Items returned with damaged, opened, or missing packaging will be rejected.

  • A valid order confirmation or proof of purchase is required.

Non-Returnable & Non-Refundable Items

  • Electronic Items: Due to the nature of consumer electronics, all electronic items, gadgets, battery-operated devices, and accessories are strictly final sale. We do not accept returns, exchanges, or refund requests on electronics once an order has been shipped.

  • Items purchased on clearance or promotional sale.

Damaged or Defective on Arrival

If you receive an item that was damaged during transit:

  1. Inspect your parcel immediately upon arrival.

  2. Contact us within 48 hours of delivery at support@exclusivesdirect.store.

  3. Include clear photos or video of the parcel, the damaged item, and the shipping label.

Claims submitted without photo/video evidence or outside the 48-hour post-delivery window cannot be approved.

How to Start a Return

  1. Contact our support team at support@exclusivesdirect.store within 10 days of delivery with your order number and reason for return.

  2. If approved, you will receive instructions on where to send the parcel. Do not ship items back without prior confirmation from our team.

  3. Customers are responsible for covering return shipping postage. We strongly recommend using a tracked postal service, as we cannot guarantee receipt of returned items.

Refunds

Once your returned parcel is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–7 business days. Original shipping fees are non-refundable.

Contact Us

For any questions regarding returns:

  • Email: support@exclusivesdirect.store

  • Website: exclusivesdirect.store