Privacy policy

Privacy Policy

Last updated: September 2, 2026

This Privacy Policy explains how Exclusives Direct ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from exclusivesdirect.store (the "Site") or otherwise communicate with us.

For the purpose of applicable UK data protection laws (including the UK GDPR and the Data Protection Act 2018), Exclusives Direct is the data controller of your personal information.

1. Personal Information We Collect

When you interact with the Site, we collect personal information necessary to provide our services, process orders, and improve your shopping experience:

  • Contact & Order Information: Name, shipping address, billing address, email address, phone number, and items purchased.

  • Payment Details: Credit/debit card information, payment confirmation, and transaction history. Payment transactions are processed securely through verified third-party payment gateways; we do not store full payment card numbers on our servers.

  • Account Information: Username, password, security questions, and saved account preferences (if you register an account).

  • Device & Usage Information: IP address, browser type, operating system, time zone, referral URLs, and interactions with our pages (collected automatically via cookies and tracking technologies).

  • Customer Support Communications: Any information you provide when submitting inquiries, reviews, or feedback.

2. How We Use Your Information

We process your personal information for the following purposes:

  • Fulfilling Orders: Processing transactions, coordinating fulfillment, providing shipment tracking, and managing returns or exchanges.

  • Customer Support: Answering questions, troubleshooting issues, and maintaining communication regarding your orders.

  • Store Improvement & Analytics: Understanding visitor trends to optimize store navigation, product selection, and checkout flow.

  • Marketing & Advertising: Sending marketing communications, special offers, and product recommendations where permitted by law. You can opt out at any time using the unsubscribe link in our emails.

  • Fraud Prevention & Legal Compliance: Protecting our store against fraudulent transactions and complying with statutory accounting, tax, and legal obligations.

3. Sharing Your Personal Information

We share your personal information only with service providers that help us operate our business:

  • Shopify: Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.

  • Order Fulfillment & Logistics: DSers, suppliers, and regional postal carriers to ship and deliver your items directly to your address.

  • Payment Processors: Secure merchant gateways (such as Shopify Payments or PayPal) to authenticate and finalize payments.

  • Legal Authorities: Where strictly required by applicable law, court orders, or law enforcement requests.

We do not sell, rent, or trade your personal data to third parties for independent commercial use.

4. Cookies and Tracking Technologies

We use cookies, log files, and similar tracking tools to run our site, remember your preferences, and maintain cart sessions. You can adjust your cookie settings through your web browser; however, disabling certain cookies may impact store functionality (such as keeping items in your cart).

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, accounting, and reporting requirements, or resolve disputes.

6. Your Rights (UK & EEA Residents)

If you reside in the United Kingdom or the European Economic Area, you have specific rights under data protection laws regarding your personal data:

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete details.

  • Right to Erasure: Request deletion of your data where there is no legal basis for us to retain it.

  • Right to Object / Restrict Processing: Object to direct marketing or request restrictions on data processing.

  • Right to Portability: Request transfer of your data to another provider in a structured format.

To exercise any of these rights, please contact us using the information provided below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published immediately on this page with a revised "Last updated" date.

8. Contact Us

If you have questions, feedback, or wish to exercise your data privacy rights, please reach out to us: